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Trust Going Global - Nu Leadership Series
By Bests | January 10, 2008
“ Every failure is a blessing in disguise, providing it teaches some needed lesson one could not have learned without it. Most so-called Failures are only temporary defeats.”
Napoleon Hill
Trust is a critical commodity in a cross-cultural context as it relates to globalization. Doing work globally requires two dimensions of complexity: business and cultural competency. McCall and Hollenbeck, authors of Developing Global Executives, argue that a global leader must be flexible, sensitive to cultural differences, able to handle complexity, and willing to think globally. In order to operate globally, most organizations must decentralize their operations. Therefore, organizations are becoming virtual. In implementing virtual organizations, managers can have reduced employee oversight and accountability, lower productivity, and less direct interpersonal contact, decreasing team building opportunities and isolating employees.
Good teamwork must contain the key ingredients of trust, empowerment, and the ability to overcome organizational barriers in global operations. Kouzes and Posner, authors of The Leadership Challenge, further argue, “how do leaders create commitment in a virtual organization? Can there be such a thing as virtual commitment?” Because people have various personal backgrounds and cultures, misunderstanding can produce distrust. A leader’s credibility depends on the quality of the relationship maintained with his or her followers. Therefore, it is important that organizational leaders communicate, be open, and be accessible to workers in a global environment to foster trust as a virtue.
References:
Hackman, M. & Johnson, C. (2000). Leadership: A communication perspective. Long Grove, IL: Waveland Press.
Kouzes, J. & Posner, B. (1995). The leadership challenge. San Francisco, CA: Jossey-Bass Publishers.
Line, L. (1997). Virtual engineering teams: Strategy and implementation. Retrieved on September 26, 2005, from http://www.itcon.org/1997/3/paper.htm.
McCall, M. & Hollenbeck, G. (2002). Developing Global Executives. Boston, MA: Harvard Business School Press.
McDonald, I. (2004). Teleworking could it work for you. Accountancy Ireland, 16.
Daryl D. Green has published over 100 articles in the field of decision-making (personal and organizational), leadership, and organizational behavior. Mr. Green is also the author of four books, including More than a Conqueror: Achieving Personal Fulfillment in Government Service. Do you want to improve your life? Do you want to make better decisions? If you answer “yes,” then go to the ‘master decision-making’ website at http://www.darylgreen.org
Tags: globalization, leadership. leaders
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